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Define Prerequisites for the Service

On the Prerequisites tab, you define services that users must have before requesting this service. A service only appears in the list of available services for a given user if that user is a member of all prerequisite services.

If a duration is set for a prerequisite service, that duration applies to the service you are defining. For example, Service A is a prerequisite for Service B. Service A has a duration of one week. Service B also expires in one week.

Follow these steps:

  1. On the Prerequisites tab, click Add Service.

    A search screen appears.

  2. Search for a service you want to designate as a prerequisite for this service.

    To display a list of all services over which you have administrative privileges, click Search without modifying the search criteria.

  3. Select a service and click Select.

    An updated list of prerequisites for this service appears.