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Work Lists and Work Items

A work list is a list of work items (or approval tasks) that appears in the User Console of the participant authorized to approve the task. Work items correspond to manual activities in a workflow process. Work items are represented as rows in the work list.

Work items can be added to a work list in the following ways:

Work items can be removed from a work list in the following ways:

Note: When you accept or reject a work item, the change is not immediate. For example, if you reject a work item, that item still appears in you work list until the workflow process records the information and progresses the process to the next node.

The information tabs that appear on a work item depend on whether the work item was generated by workflow under task-level or event-level control: