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Using Online Requests

The following steps describe the online request workflow process. For each step, the generated IM task appears in parentheses. At every step in the process, the participant can add a comment in the history editor. This comment appears in the history display to the next participant in the workflow process.

  1. The Task Initiator requests a modification to a CA IdentityMinder user (Create Online Request).
  2. The Business Approver receives a work item, and does one of the following:
  3. The Consultant receives a work item, and does one of the following:
  4. The Technician receives a work item, and implements the request (Implement Online Request).