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Set Up the Forgotten Password Reset or User ID Task

The configuration for the Forgotten Password Reset and Forgotten User ID tasks is similar.

To configure these tasks

  1. Verify that the following items are configured in the Management Console:

    Note: You can also configure the ForgottenPasswordHandler in the User Console. Click the Help button in the User Console for more information.

  2. In the User Console, do one of the following:

    CA IdentityMinder displays the tasks that match the criteria you entered.

  3. Select the Forgotten Password Reset or Forgotten User ID task.
  4. On the Search tab, click Browse to display a list of screens to edit.
  5. Select one of the following screens, and click Edit:
  6. Configure the following based on your needs:
  7. Enter the number of questions users must answer to verify their identity.

    Note: If you configure CA IdentityMinder to display multiple verification questions on a single screen, the number of questions is determined by the logical attribute handler associated with the task. The Number of Questions setting does not apply.

  8. Configure the criteria for locking the Forgotten User ID or Password task.
  9. Submit the task.

More information:

Design Identification Screens

Design Verification Screens

Display Multiple Verification Questions At One Time

Display One Verification Question at a Time

Lock the Forgotten Password Reset or Forgotten User ID Task