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Lock the Forgotten Password Reset or Forgotten User ID Task

To secure the Forgotten Password Reset or Forgotten User ID task, you can limit the number of failed verification attempts a user makes. Once a user exceeds the failed attempt limit, the task locks, and the user can no longer access it.

You can determine what CA IdentityMinder considers a failed verification attempt. The definition of a failed attempt may be very strict, such as answering one verification question incorrectly, or more lenient to allow for mistakes, such as mis-typing an answer.

Note: You can also configure CA IdentityMinder to lock the Forgotten Password Reset or Forgotten User ID task after a specified number of successful verification attempts.This prevents users from using the Forgotten Password Reset or Forgotten User ID task instead of remembering login credentials.

More information:

Configure a Failed Attempt Limit

Configure a Successful Attempt Limit