Previous Topic: Delegation and Reserved Work Items

Next Topic: Delegating Work Items


How to Reserve or Release a Work Item

You reserve a work item to "check it out" and remove it from the work list of other participants.

You release a reserved work item to make it available on the work list of other participants.

Note: The only way to free a reserved work item is to explicitly release it.

To reserve or release a work item

  1. In the User Console, select Home, View My Work List.

    Your work list appears.

  2. Select the work item you want to reserve or release.

    The expanded work item screen appears.

  3. Click Reserve Item or Release Item.

    CA IdentityMinder confirms your action.