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How to Delegate for Another User

Administrators can delegate work items from one user (the delegator) to another. For example, a user may be out of the office unexpectedly, or an administrator may need to assign a large workload to multiple users.

Administrators can only delegate work items for users over whom they have scope. Similarly, they can only add or remove users they manage from the list of delegates.

To delegate work items for another user

  1. In the User Console, select Users, Manage Work Items, Delegate Work Items.

    A select user screen appears.

  2. Search for the user whose work items you want to delegate (the delegator), and click Select.

    A delegate work items screen appears.

  3. Click Add User.

    A select user screen appears.

  4. Search for and select one or more users to act as delegate.

    The users are added to the delegate list.

  5. Click Submit.

    The task is submitted and the delegation is saved.

Note: Users who are already delegates do not appear in the search results when adding a delegate.

More Information:

How to Enable Delegation