You can configure multiple recipients for the To, CC, or BCC fields of an email. The recipient list may be static, or it may depend on the type of action that triggers the email, and the users involved.
To specify recipients, select the Edit icon next to the To, CC, or BCC field in the Recipients tab. Then, select one of the following options, which allow you to configure the list of recipients:
Sends the email to all approvers in the workflow process. This option is only applicable if the email is sent for a workflow pending event.
Sends the email to the manager of the user whom the task has been performed on.
Note: To use the Manager recipient option, configure the manager attribute for the environment. To configure the manager attribute, go to Environments, EnvironmentName, Advanced Settings, Miscellaneous in the Management Console. Set managerattribute to the name of the physical attribute that stores the unique name of a user's manager.
For relational databases, specify the attribute using the following format:
Sends the email to all members of a group. Selecting this option opens a drop-down list with available group names.
Sends the email to all members of an admin role. Selecting this option opens a drop-down list with available role names.
Sends the email to a selected email address. You can specify the email address in the additional text area available.
Note: Do not specify more than one address in the text area.
Sends the email to the user whom the task was performed on.
Sends the email to the person who made the request.
Allows you to select a custom data element to define the recipients.
When you select the custom option, a drop-down list appears with the custom data elements that are available for use.
Note: The section Data provides more information about data elements.
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