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Recipients Tab

You can configure multiple recipients for the To, CC, or BCC fields of an email. The recipient list may be static, or it may depend on the type of action that triggers the email, and the users involved.

To specify recipients, select the Edit icon next to the To, CC, or BCC field in the Recipients tab. Then, select one of the following options, which allow you to configure the list of recipients:

Workflow Approvers

Sends the email to all approvers in the workflow process. This option is only applicable if the email is sent for a workflow pending event.

Manager

Sends the email to the manager of the user whom the task has been performed on.

Note: To use the Manager recipient option, configure the manager attribute for the environment. To configure the manager attribute, go to Environments, EnvironmentName, Advanced Settings, Miscellaneous in the Management Console. Set managerattribute to the name of the physical attribute that stores the unique name of a user's manager.

For relational databases, specify the attribute using the following format:

tablename.attribute

Group members

Sends the email to all members of a group. Selecting this option opens a drop-down list with available group names.

Role members

Sends the email to all members of an admin role. Selecting this option opens a drop-down list with available role names.

Static address

Sends the email to a selected email address. You can specify the email address in the additional text area available.

Note: Do not specify more than one address in the text area.

User

Sends the email to the user whom the task was performed on.

Initiator

Sends the email to the person who made the request.

Custom

Allows you to select a custom data element to define the recipients.

When you select the custom option, a drop-down list appears with the custom data elements that are available for use.

Note: The section Data provides more information about data elements.